Street Smart English – Support & Contact

At Street Smart English, you’ll never feel alone on your English journey. Use the right email below so our team can help you faster. 💬

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Student Support

📧 [email protected]
For: access to classes, login problems, homework questions, schedules, and general student help.

Billing & Payments

💳 [email protected]
For: PIX / cartão / boleto, invoices, receipts, payment confirmations, plan changes, and renewals.

Technical Issues & Bugs

🛠 [email protected]
For: AI Pronunciation Trainer not working, videos not loading, pages with errors, or broken links.

Complaints & Escalations

⚠️ [email protected]
For: serious problems, service dissatisfaction, or issues you want leadership to see directly.

Success Stories & Testimonials

🏆 [email protected]
For: your wins, progress updates, student success stories, and testimonials we can celebrate (and maybe feature).

Partnerships, Media & General Contact

🤝 [email protected]
For: partnerships, corporate training proposals, media, press, speaking invitations, and collaborations.

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Response Time

⏱ Business Hours: Monday – Friday
✅ We usually respond within 24 hours on business days.
📅 Messages sent on weekends or holidays are answered on the next business day.

Thank you for being part of Street Smart English. We’re here to support you every step of the way. 🙌